How to Find the Most Amazing MOH Vendor for Your Dental Office

It’s great to have options in just about every area of life, but it can also be daunting. Finding the right message on-hold vendor for your dental office is no different–with so many choices out there, how do you know that the one you’ve chosen is truly the best fit for your business?

We know how busy you are. You’ve got a dental practice to run! To make your search for that perfect message on-hold vendor a little bit easier, we’ve come up with some super important questions you need to ask yourself while you’re browsing your options.

We hope this saves you time (and money) in the long run, and gives you the amazing message on-hold programs you and your dental practice deserve.

woman on headset

1. Does the Vendor Know Your Industry… Like, Really Know It?

The dental industry is huge and has many facets–there’s periodontics, endodontics, orthodontics, cosmetic dentistry, restorative dentistry…you get the idea. When looking for a vendor, make sure you narrow down your search to vendors who know the industry well, and who understand the kinds of questions people are asking when they call up a dental office. If a vendor isn’t well-versed in the field, they probably won’t be able to create a program that promotes your practice well or educates and connects with your callers.

2. Do They Take the Time to Get to Know Your Practice Better? 

Your message on-hold vendor should have a vested interest in your practice and what makes it unique. They should want to know: what makes your dental practice worth choosing over another? While it’s extremely important for them to know what your practice actually does and offers, they need to go beyond that and mine whatever information they can to promote your practice as something special. Ideally, your vendor should be able to know what you’re looking for in your message on-hold program before you even tell them–and they show that they’re willing to learn about all the things that make you different.

older woman on phone

3. Are They Accommodating and Flexible?

Is your vendor capable of producing message on-hold programs that are fully customized for your practice? Are they eager and able to work with you to make message changes whenever you need them so you’re fully satisfied with your program? Flat, cookie-cutter on-hold messages can be worse for your practice than no messages at all, and if they don’t engage or interest your callers, then are they really worth your money? If a vendor is unwilling or reluctant to work closely with your team to help you craft stellar on-hold messages, then you’re likely to end up with a subpar message on-hold program.

4. Can Your Vendor Provide Message Playing Equipment for Your MOH Program?

 To get your message on-hold program up and running as soon as possible, you’ll need to have the right equipment for playing your messages on your phone system. A quality vendor will be able to speak with you about what kind of phone system you’re using and help you determine what sort of player you’ll need for your program (if you need one at all).

5. Are They Easy to Communicate With?

Poor communication is a major red flag in just about any situation, but if the vendor you’re considering is slow to respond, vague with their responses, or shows reluctance to give you and your team the attention they deserve, they’re probably not the best option. Your vendor should be quick and reliable with their responses and make you feel like you’re their only client. This shows they’re in your corner and genuinely care about helping you succeed.

young woman on phone in front of computer

Why Choose InTouch to be Your Dental Message On-Hold Vendor?

At InTouch, we know the dental industry inside and out, so you don’t have to waste precious time educating us about your services and equipment. And we’re message on-hold experts with over 25 years of experience providing engaging customized programs for our clients. We’re able to create longer and more in-depth programs to help you connect with your callers, pique their interest, and build trust. Your needs are our priority, and we’re dedicated to helping you succeed in your market.

When most of your resources are going into running your dental office and serving your patients, the last thing you need is a message on-hold vendor that makes you waste your time (and money) with very little to show for it.

Call (877) 493-9003 to get InTouch and see what we can do to help your dental practice flourish.